Privacy policy

Effective Date: August 2, 2026

This Privacy Policy describes how Joy Paws ("we," "us," "our," accessible at joypaws.pet) collects, uses, and discloses your personal information when you visit or make a purchase from our store.

1. Information We Collect

Information you give us: name, email address, phone number, billing and shipping address, and payment information (processed securely by our payment provider — we do not store full card details).

Information collected automatically: IP address, browser type, device information, pages viewed, referring site, and browsing behavior on our store, collected via cookies and similar technologies.

Information from third parties: we may receive information from services we use to operate our store, such as Shopify, payment processors, and marketing/analytics tools.

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders, including sending order and shipping confirmations
  • Communicate with you, including responding to customer service requests
  • Screen orders for potential risk or fraud
  • Provide you with information or advertising relating to our products or services, where you have consented to receive such communications
  • Improve and optimize our store (e.g., by generating analytics about how customers browse and interact with it)

3. Sharing Your Information

We share your personal information with the following categories of third parties to help us provide our services:

  • Shopify, our e-commerce platform provider, which hosts our store and processes orders
  • Payment processors (e.g., Shopify Payments, PayPal, or similar), to securely process your payment
  • Fulfillment and shipping partners, including our dropshipping suppliers, to deliver your order and provide tracking information. This means order details (such as name, shipping address, and items purchased) are shared with the fulfillment partner responsible for shipping your specific item
  • Analytics and advertising providers (e.g., Google Analytics, Meta/Facebook), to help us understand how our store is used and to show relevant ads, where permitted

We do not sell your personal information to third parties for their own marketing purposes.

4. Cookies

We use cookies to operate and improve our store, remember your preferences, keep items in your cart, and understand how you interact with our site. You can adjust your browser settings to refuse cookies, but some features of our store may not function properly as a result.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law (e.g., for tax, accounting, or legal purposes).

6. Your Rights

Depending on where you live, you may have the right to:

  • Access the personal information we hold about you
  • Correct inaccurate personal information
  • Request deletion of your personal information
  • Opt out of marketing communications at any time (via the unsubscribe link in our emails)

California residents: you have rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and the right to request its deletion.

Canadian residents: we process personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA).

To exercise any of these rights, contact us at contact@joypaws.pet.

7. Children's Privacy

Our store is not directed to individuals under the age of 16, and we do not knowingly collect personal information from children.

8. Data Security

We use commercially reasonable safeguards, including working with providers like Shopify that maintain industry-standard security measures, to help protect your personal information. However, no method of transmission over the internet is 100% secure.

9. International Transfers

Because we work with international fulfillment partners, your order information may be transferred to and processed in countries outside your country of residence, which may have different data protection laws.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices. We will post the updated policy on this page with a revised effective date.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, contact us at:

Joy Paws Email: contact@joypaws.pet Website: joypaws.pet