Shipping policy

Effective Date: August 2, 2026

Thank you for shopping at Joy Paws (joypaws.pet). This Shipping Policy explains how we process and ship your order.

1. Order Processing Time

All orders are processed within 1–3 business days after payment confirmation. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, processing may be delayed by a few days. If there is a significant delay, we will notify you by email.

2. Tracking Information

We will email you a tracking number and tracking link within 48 hours of your purchase, so you can follow your order every step of the way.

3. Shipping Times

Because we work with international fulfillment partners to bring you the best selection at the best prices, shipping times vary by destination:

These are estimates and not guarantees. Delivery times may be affected by customs processing, local holidays, weather, or carrier delays that are outside our control.

4. Shipping Rates

We currently offer free standard shipping on all orders to the United States and Canada. Any promotional or region-specific shipping rates will be displayed at checkout. (Update this section if you introduce paid shipping tiers or expedited options.)

5. Multiple Items, Multiple Packages

Because our products are sourced from different fulfillment partners, items purchased in the same order may ship from different locations and arrive in separate packages, at different times. You will receive tracking information for each shipment.

6. Customs, Duties & Taxes

For orders shipped outside the United States, you may be responsible for import duties, customs fees, or taxes charged by your country. These charges are determined by your local customs office and are the responsibility of the customer. Joy Paws is not responsible for delays caused by customs processing.

7. Lost or Delayed Packages

If your order has not arrived within the estimated delivery window, please contact us at contact@joypaws.pet with your order number, and we will investigate with the carrier and make it right — with a replacement or refund if the package is confirmed lost.

8. Incorrect Shipping Address

Please double-check your shipping address at checkout. Joy Paws is not responsible for orders shipped to an incorrect address provided by the customer, but we're happy to help redirect a package where possible if you contact us promptly after placing your order.

9. Currently We Ship To

We currently ship to the United States and Canada, with international shipping to more countries coming soon. If your country is not yet available at checkout, sign up for our newsletter to be notified when we expand.

10. Contact Us

Questions about your shipment? Email us at contact@joypaws.pet and we'll be glad to help.